Privacy Policy

Smash Room – operated by FreedomBro s.r.o.

Valid from: 25.5.2025

1. Who is the controller of your personal data?

The controller of your personal data is FreedomBro s.r.o., ID: 09658581, e-mail: info@smashroom.cz. We process your data only to the extent necessary for the provision of our services and communication with you.

2. What personal data do we process?

When making a reservation and communicating with you, we may process the following personal data:

name and surname
e-mail address
telephone number
reservation information (date, time, number of people, type of package)
or other data provided in the communication

3. For what purpose do we use the data?

We process your data for the following purposes:

creation and management of reservations
informing about changes or cancellations
answering your questions
fulfilling legal obligations (e.g. accounting)
improving our services and customer service
marketing campaigns

4. How long do we keep your data?

We only keep personal data for the necessary period, which is derived from the reason for their processing. In the case of reservations, for a maximum of 3 years from the completion of the service (e.g. for complaints, accounting).

5. Who has access to the data?

Only employees or collaborators who need it to perform their work have access to the data. In some cases, data may also be processed by third parties (e.g. reservation system providers, accounting firms, e-mail services), only on the basis of a contract and in accordance with the GDPR.

6. What are your rights?

You have the right to:
access your data
correct or supplement your data
erase (to the extent permitted by law)
restrict processing
object to processing
file a complaint with the Office for Personal Data Protection (www.uoou.cz)

7. Data security

We protect your data using modern technologies and access rights to prevent its misuse, loss or unauthorized access.

Privacy Policy

Advanced settings